Please provide key quality metrics or KPIs that demonstrate the success of your quality initiatives. Include data on defect rates, customer satisfaction, or other relevant measures.? (100 Words)
Statistics/Graphs enclosed for the following:
Customer Complaints Index Year 2023 = 0.13℅
(Total Number of Customer Complaints received / Total Number of Invoices made, during the Year 2023 = 0.13℅) Customer Satisfaction Index: Graph Enclosed
Please Highlight any notable achievements related to maintaining or improving quality standards ? (100 Words)
We are a system oriented, an ISO: 9001-2015 certified company, for QMS.
Business Volume Growth for FY:2022/23 has increased by 35 % over previous year. Graph enclosed
Received Engineering Excellence Award – 2023 from Divya Media Publication.
How has the your commitment to quality positively impacted customers? Provide examples of improved customer satisfaction, reduced complaints, or enhanced customer experiences.? (100 Words)
Customer Satisfaction Index, assessed by the respective customers:
Based on our Product Quality, Product performance, Delivery Performance (On Time Delivery with shortest TCT) Graphic presentation enclosed.
Describe the your collaboration with teams or departments to ensure a holistic approach to quality excellence ? (100 Words)
Quality Products is the outcome of highly efficient and system oriented Processes, which are governed by competent and committed processional People.
We strongly believe that quality cannot be an isolated entity. Quality has to be in anything and everything every employee dose his tasks.
Quality is not a luxury. It’s a means for continual improvement in ‘Products’, ‘Processes’, and ‘People’. ‘Quality’ does not cost extra. However, it earns extra.
Quality is always the result of high intention, deep passion, sincere effort, intelligent direction & skillful execution of any assigned task by every employee in the organisation, Our employees on the shop floor, as well as, in the offices have understood the above concepts and beautifully yield out their quality performance in their every task. This is the secret of our Quality Excellence, reflected in the Customer Satisfaction Index and consequently in trend of our fast invoicing growth.
( Customer Satisfaction Index and Invoicing Graphs enclosed.)
Outline any innovative approaches or technologies the you have introduced to enhance quality management ? (100 Words)
We are a system oriented organisation with Global Work Culture and monitoring Quality Objectives with bench mark methodology is our approach for Quality Improvement process.
Describe the user adoption of the product line. How quickly have customers embraced the products within the line? (100 Words)
Trend of our Volume Growth rate is the reflection and indicator of customer satisfaction resulting into embracing our products acceptance in the business line.
(Graph Enclosed)
Please provide examples of how the you have applied innovative solutions to address quality challenges ? (100 Words)
We have set up our R&D to extend our efforts to provide total solution for the end users.
